Frequently Asked Questions

Everything you need to know about buying authenticated preloved luxury from Fancy Fairy in Australia. If your question is not answered here, get in touch — we would rather answer it before you buy.

About Fancy Fairy

Who is Fancy Fairy?

Fancy Fairy is an Australian retailer of authenticated preloved luxury designer bags, jewellery, watches and accessories, based in Melbourne, Victoria. We sell brands including Chanel, Hermès, Louis Vuitton, Gucci, Dior, Prada, Celine, Bottega Veneta, Rolex, Cartier and Bvlgari. All prices are in Australian dollars and we ship Australia-wide.

Where can I buy authenticated preloved luxury in Australia?

Fancy Fairy sells authenticated second-hand designer bags, watches and jewellery online at fancyfairy.com.au, shipping across Australia from Melbourne. Every item is checked by at least two trained authenticators before it is listed and is covered by a 100% authentic or your money back guarantee.

Are your items new or second-hand?

Every item is preloved, which means previously owned. Some pieces are graded 10/10 Unused and have never been carried, but they are still sourced from the secondary market rather than from the brand.

Authentication

Are Fancy Fairy items authenticated?

Yes. Every item is checked by at least two highly trained authenticators — one external and one internal — who specialise in specific brands. Anything found to be non-authentic is never listed. We guarantee every item is 100% authentic or your money back.

How do you authenticate a designer bag?

Each piece undergoes a multi-point hand inspection covering materials, workmanship, tags, labels, logos, hologram stickers and date or serial codes. We then research the item's style and brand, including side-by-side comparison against known authentic references, to confirm the period and construction.

Do you use Entrupy?

Yes. We partner with Entrupy, which uses a microscopic camera to capture 260x magnified surface images that are analysed by software. An Entrupy certificate can be supplied on request for bags without an ID card. Entrupy provides its own money-back guarantee if a scanned item is found to be a replica.

What happens if an item turns out not to be authentic?

You are fully refunded. That guarantee applies to every item on the site, at every condition grade and price point. Read the full process on our Authentication page.

Condition

How do you grade condition?

We grade every item on a 10-point scale: 10/10 Unused, 9.9/10 Like New, 9.8/10 Gently Used, 9.5/10 Well Used and 9.0/10 Used. Each product page shows the numeric grade plus a written description of the wear on that specific item. See Condition Grading Explained for full definitions.

Are the photos of the actual item?

Yes. Every listing is photographed individually and the photographs form part of the description. Because each piece is one of a kind, what you see is the item you receive.

Can I ask for more photos before buying?

Yes. Contact us before purchase and we will send additional images or a closer look at any detail you would like to inspect.

Buying and payment

What currency are prices in?

All prices are listed in Australian dollars (AUD).

Why is an item I liked no longer available?

Every piece is one of a kind. Once it sells, it is gone. If you are looking for a specific model, contact us and we will let you know when a comparable piece arrives.

Do you offer layby or instalments?

Payment options shown at checkout are the ones currently available. If you would like to discuss an alternative arrangement on a higher-value piece, contact us before purchasing.

Shipping and returns

Do you ship across Australia?

Yes, we ship Australia-wide. See our Shipping & Delivery page for dispatch times, tracking and delivery information.

Can I return an item if I change my mind?

No. We do not offer exchange or refund for change of mind. Because every item is unique and fully described and photographed, please read the condition grade and measurements carefully before ordering, and ask us any questions first.

What if a sized item does not fit?

We cannot exchange or refund sized items such as rings, shoes and belts if the size does not fit. Sizes are listed exactly as marked on the item. Please contact us before purchase if you need help confirming sizing.

Are measurements exact?

Measurements listed on product pages are estimates and should be used as an indication of size only.

Selling and consignment

Can I sell my designer bag to Fancy Fairy?

Yes. We run a consignment service from Melbourne covering luxury bags, watches and jewellery, including valuation, authentication and payout. See our consignment page or read how Fancy Fairy consignment works.

What brands do you accept on consignment?

We focus on the designer and luxury houses we already stock, including Chanel, Hermès, Louis Vuitton, Gucci, Dior, Prada, Celine, Bottega Veneta, Rolex, Cartier and Bvlgari. Contact us with photographs and we will tell you whether we can take the piece and what we expect it to achieve.

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